Incidents and maintenance reported on status page for Stellar Technologies https://status.orion.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/ff7fa87d99778b305f3c513b7d85c2db.png https://status.orion.cloud/ en https://status.orion.cloud/incident/983212 Fri, 31 Jul 2026 16:41:00 -0000 https://status.orion.cloud/incident/983212#581379c6c87e5917503b592d46e016797d34dac0ee3a689daac92cf5786ef346 Incident Per our previous update, performance degradation experienced within the Orion DaaS environment has been resolved, and services are operating at expected performance levels. Our engineering team will continue to closely monitor the environment, coordinate with the data center operator, and take additional continuity precautions until full facility power redundancy has been restored. If you experience any issues with your Stellar Cloud services, please contact our Support team immediately at 888-434-1043 so we can assist you promptly. https://status.orion.cloud/incident/983212 Thu, 30 Jul 2026 14:32:00 -0000 https://status.orion.cloud/incident/983212#ac7ffe00b0999f55b6dafbb12dc01a13d8d004fe4e2328f58b42f97bf92afe4a Incident Stellar’s engineering team has completed the remediation necessary to restore the affected services. At this time, the performance degradation experienced within the Orion DaaS environment has been resolved, and services are operating at expected performance levels. While customer-facing service has been restored, the underlying facility incident remains ongoing. Our data center partner continues to repair the affected power infrastructure, and the facility remains in a degraded power state. As a result, Stellar is currently operating on a single facility power path while full power redundancy is restored. Although we are not currently observing any customer-facing service impact, our engineering team will continue to closely monitor the environment, coordinate with the data center operator, and take additional continuity precautions until full facility power redundancy has been restored. If you experience any issues with your Stellar Cloud services, please contact our Support team immediately at 888-434-1043 so we can assist you promptly. We sincerely apologize for the disruption this incident caused and appreciate your patience as our teams worked around the clock to stabilize and restore the affected services. We will provide a formal Reason for Outage (RFO) tomorrow outlining the root cause, the actions taken, and the preventative measures resulting from this incident. Thank you for your continued trust in Stellar. https://status.orion.cloud/incident/983212 Wed, 29 Jul 2026 15:56:00 -0000 https://status.orion.cloud/incident/983212#13b7e29f26c1725f1c55f7d9859435ecdc96873f7a42df82ed00e15e72b80345 Incident We are still currently working through an infrastructure issue affecting some of Stellar's Orion cloud services. Our engineers are on site adding in capacity to help address the added strain on our services due to the ongoing power issue at the datacenter. We had expected the power issue to be resolved over night, however the datacenter is still awaiting affected power restoration parts to arrive before that is resolved. We are attempting to work around this reduced power output to bring customers services operations back to normal. We will provides updates as we have them on this status page. Upon this incident being fully resolved, we will then share an RFO (Reason for Outage) outlining the root cause, the actions taken and any preventative measures implemented. We sincerely apologize for the disruption and appreciate your continued patience as we work to resolve this ongoing issue. https://status.orion.cloud/incident/983212 Tue, 28 Jul 2026 20:15:00 -0000 https://status.orion.cloud/incident/983212#0f15caecb9325983b3b28631ffbb939035e5c027102ebfa7dcd2506218f8ffa5 Incident We are still responding to an infrastructure issue affecting some Stellar Cloud services. Our engineering team is actively working with our data center partner to restore full service as quickly as possible. We will continue to provide updates here on our status page. Once the incident has been fully resolved and our investigation is complete, we will share a Reason for Outage (RFO) outlining the root cause, the actions taken, and any preventative measures. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this issue. https://status.orion.cloud/incident/983212 Tue, 28 Jul 2026 18:04:00 -0000 https://status.orion.cloud/incident/983212#40ece55b36c85e721cb132f7920420a7ea94e4cc340636b4e4692249f2633a9a Incident Today at approximately 9:40 AM MST, our Phoenix data center partner, EdgeConneX, reported a roof leak that damaged their power infrastructure, requiring emergency maintenance. As part of the repair process, one side of the redundant power feeding Stellar's environment has been temporarily de-energized. We are currently seeing intermittent disruptions for some DaaS users, including login issues and session timeouts. To help minimize customer impact, we have proactively disabled select cluster features to reduce workload movement and prevent additional session disconnects. A Stellar engineer is on-site at the data center working alongside the EdgeConneX team. At this time, the estimated time for full restoration of redundant power is end of day. We will provide updates as new information becomes available. We sincerely apologize for any inconvenience and appreciate your patience as we work with our data center partner to restore full redundancy. https://status.orion.cloud/incident/616624 Wed, 09 Jul 2025 05:30:00 -0000 https://status.orion.cloud/incident/616624#5d572848136ec8332a6678581e03ef762e9f7ecdcb678db5474a3ea717194e51 Incident Stellar's phoenix data center experiences a router failure at 9:30pm PST. Juniper TACC has shipped a replacement and expected within the next 4 hours. The redundant router is operating normally and redundancy between routing will resume once the replacement arrives and is installed. https://status.orion.cloud/maintenance/616562 Wed, 09 Jul 2025 03:30:52 -0000 https://status.orion.cloud/incident/616562#082c0c38e33ffc28213426adfb2d03ca52340093bbcca81f079e2096ce3252fb Maintenance Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/maintenance/616791 Tue, 08 Jul 2025 20:00:21 -0000 https://status.orion.cloud/incident/616791#c364fb88b025dc4f80202a715883a517d0bcb3273d75c67f778a8d09f1573af0 Maintenance Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/maintenance/616166 Tue, 08 Jul 2025 13:30:00 -0000 https://status.orion.cloud/incident/616166#68d2ab9c505130f9fdb60562bfd947413dc69472383a03c06e4280b3304f5a37 Maintenance Upgrades of edge router firmware to latest preferred juniper releases. https://status.orion.cloud/maintenance/616192 Tue, 08 Jul 2025 13:00:30 -0000 https://status.orion.cloud/incident/616192#f5a54c704d6dc39837af62b142aa2b04d97226435a6f26262e5cd56fed587539 Maintenance Upgrades of edge router firmware to latest preferred juniper releases. https://status.orion.cloud/incident/551934 Sun, 27 Apr 2025 00:11:00 -0000 https://status.orion.cloud/incident/551934#454ea865e35e71198f376473d55a564086d207b087572ad8f330d113c6ef1e0c Incident The temporary routing adjustments we implemented to mitigate the impact have now been safely rolled back, and all services are operating through their normal paths. Performance has returned to expected levels across all regions. Summary: • The issue originated from an upstream carrier and was outside of Stellar Technologies’ direct infrastructure. • Temporary routing changes were put in place to minimize disruption. • Normal routing has been fully restored, and all systems are now stable. • No data loss or security incidents occurred during this event. Next Steps: • We will continue to monitor all systems closely to ensure stability. • A full post-incident review will be conducted with the upstream carrier to prevent similar occurrences in the future. Thank you again for your patience and trust during this incident. If you experience any further issues, please don’t hesitate to reach out to our support team at 888-434-1043 option 2 or support@stellar.tech. https://status.orion.cloud/incident/551934 Fri, 25 Apr 2025 23:22:00 -0000 https://status.orion.cloud/incident/551934#c4d6b7526d1f8ddd601f1ab491bad5311e901b1131b2845701ff11cda2d2a3d4 Incident We want to inform our valued customers that our Orion Cloud services are currently being impacted by an issue with one of our upstream network carriers. Our engineering teams identified degraded performance beginning earlier today and have traced the disruption to an external carrier responsible for a segment of our service connectivity. We are actively working with their technical teams to resolve the situation as quickly as possible. Current Status: • Orion Cloud remains operational, but customers may experience intermittent network latency, slower response times, or minor service interruptions depending on their location and service region. • There is no data loss or security risk associated with this event. Our Response: • We have rerouted traffic where possible to minimize the impact. • Our teams are closely monitoring the situation and are in constant communication with the upstream provider for updates and resolution timelines. • We will continue to provide updates at regular intervals and immediately inform you when service has fully normalized. We understand how critical Orion Cloud is to your operations and appreciate your patience and trust as we work to restore full service levels. If you are experiencing persistent issues, please reach out to our support team at 888-434-1043 option 2, or support@stellar.tech. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 22:00:00 -0000 https://status.orion.cloud/incident/540101#33313e5a1f57910709fb48a1dc871ce374f0aa0c747d025d54128bf077f2e223 Incident The issue has been resolved. If you're experiencing any issues as a product of this incident, please call our support line at 888-434-1043 x2. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:55:00 -0000 https://status.orion.cloud/incident/540101#144c0cd553345e87657f0c774cbd1859f9b8d68fee61461bf312b593ef01ac33 Incident A temporary fix has been implemented to bring infrastructure back up, but we're working in a degraded state until high availability is restored. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:35:00 -0000 https://status.orion.cloud/incident/540101#f0d77ecadbe19bab7fffcb21454e8e502d748b68943fff49b3f5fec1aa0d525e Incident We've identified an issue causing network disruption to services, and are implementing a fix now. https://status.orion.cloud/maintenance/363291 Wed, 01 May 2024 12:07:00 -0000 https://status.orion.cloud/incident/363291#0ab950eb9ea9d1c97a2116168bad7104d452a93fecbe6052ad76dd02279b0bec Maintenance Access to vCloud Director may be briefly unavailable while updates are applied to Orion PHX01 firewalls. https://status.orion.cloud/maintenance/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 Maintenance CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/maintenance/353055 Tue, 09 Apr 2024 12:27:00 -0000 https://status.orion.cloud/incident/353055#2de7c2ee8521701c7ac1412435eba8573ff6e7f9f3bb2e575cf3cc9f8bc0b6bc Maintenance Edge Router Firmware Upgrades https://status.orion.cloud/maintenance/343895 Wed, 20 Mar 2024 22:42:00 -0000 https://status.orion.cloud/incident/343895#3e0ef53fe6adcd86fa8a7a3f985ce26e12fd957d4dcda4e941c36df4cfecfcda Maintenance Internal Orion firewalls are being patched for security purposes. https://status.orion.cloud/maintenance/313595 Tue, 16 Jan 2024 15:49:00 -0000 https://status.orion.cloud/incident/313595#1971b81d0934cc4d9803a9d8fd9527d6328edb135d9808e4150cefa37d68976a Maintenance The Orion internal firewall is undergoing a firmware update. This should in no way impact availability of customer services. https://status.orion.cloud/maintenance/140104 Tue, 29 Nov 2022 09:00:00 -0000 https://status.orion.cloud/incident/140104#db29c4f9b28bce06d3ad37ae75cb22ad6182668c3d2f79a37caf88417b9db35a Maintenance CR 00000312