Incidents reported on status page for Stellar Technologies https://status.orion.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/ff7fa87d99778b305f3c513b7d85c2db.png https://status.orion.cloud/ en https://status.orion.cloud/ Tue, 26 Aug 2025 03:23:37 +0000 https://status.orion.cloud/#736bc9f7ea7481c3cc179129403e8522412bc354442a627a0bc88b0c1115e6a9 Data Protection: HNL01 recovered https://status.orion.cloud/ Tue, 26 Aug 2025 03:23:26 +0000 https://status.orion.cloud/#378f9eb9ca63269c55d5fa87bf2a474d64c5f415ef470572800001faf5b4f1e8 Data Protection: HNL01 recovered https://status.orion.cloud/ Tue, 26 Aug 2025 03:22:11 +0000 https://status.orion.cloud/#378f9eb9ca63269c55d5fa87bf2a474d64c5f415ef470572800001faf5b4f1e8 Data Protection: HNL01 went down https://status.orion.cloud/ Tue, 26 Aug 2025 03:22:04 +0000 https://status.orion.cloud/#736bc9f7ea7481c3cc179129403e8522412bc354442a627a0bc88b0c1115e6a9 Data Protection: HNL01 went down https://status.orion.cloud/ Mon, 25 Aug 2025 12:26:24 +0000 https://status.orion.cloud/#4abef054123ac6baba85de89f5a299c0c6b61ad6b35e40781db3aba3fcc0457a Data Protection: HNL01 recovered https://status.orion.cloud/ Mon, 25 Aug 2025 12:26:15 +0000 https://status.orion.cloud/#351985e3f2a4ee35845d74288228413f3ca74333f093bd6543e17b23cadbb5b2 Data Protection: HNL01 recovered https://status.orion.cloud/ Mon, 25 Aug 2025 12:24:56 +0000 https://status.orion.cloud/#4abef054123ac6baba85de89f5a299c0c6b61ad6b35e40781db3aba3fcc0457a Data Protection: HNL01 went down https://status.orion.cloud/ Mon, 25 Aug 2025 12:24:40 +0000 https://status.orion.cloud/#351985e3f2a4ee35845d74288228413f3ca74333f093bd6543e17b23cadbb5b2 Data Protection: HNL01 went down https://status.orion.cloud/ Mon, 25 Aug 2025 12:07:23 +0000 https://status.orion.cloud/#006e7063c2e652fa9c8e5aad69677a7bc2ee5e67ce977e8bfc7d12604d337e2b Data Protection: HNL01 recovered https://status.orion.cloud/ Mon, 25 Aug 2025 12:05:25 +0000 https://status.orion.cloud/#006e7063c2e652fa9c8e5aad69677a7bc2ee5e67ce977e8bfc7d12604d337e2b Data Protection: HNL01 went down https://status.orion.cloud/ Mon, 25 Aug 2025 11:43:58 +0000 https://status.orion.cloud/#d3aa5e63f950ec97ddd07d700362b0204b477d9bd59b09fc702add9e61a9236c Data Protection: HNL01 recovered https://status.orion.cloud/ Mon, 25 Aug 2025 11:43:44 +0000 https://status.orion.cloud/#99b720073b181bcef2f8db9384ac7cc5f7360b4a88139baf76b34b4477dd1a87 Data Protection: HNL01 recovered https://status.orion.cloud/ Mon, 25 Aug 2025 11:42:26 +0000 https://status.orion.cloud/#d3aa5e63f950ec97ddd07d700362b0204b477d9bd59b09fc702add9e61a9236c Data Protection: HNL01 went down https://status.orion.cloud/ Mon, 25 Aug 2025 11:41:46 +0000 https://status.orion.cloud/#99b720073b181bcef2f8db9384ac7cc5f7360b4a88139baf76b34b4477dd1a87 Data Protection: HNL01 went down https://status.orion.cloud/ Sun, 24 Aug 2025 05:55:39 +0000 https://status.orion.cloud/#d7418c0b3003b832955277f2cbb2ac7f13bce91054dd3917540fd498513aef8f Data Protection: HNL01 recovered https://status.orion.cloud/ Sun, 24 Aug 2025 05:55:29 +0000 https://status.orion.cloud/#ef9e9ee783304786a6ff1d4aef8e796196a1de0040d0de29a77c43b4e2520bbc Data Protection: HNL01 recovered https://status.orion.cloud/ Sun, 24 Aug 2025 05:53:47 +0000 https://status.orion.cloud/#ef9e9ee783304786a6ff1d4aef8e796196a1de0040d0de29a77c43b4e2520bbc Data Protection: HNL01 went down https://status.orion.cloud/ Sun, 24 Aug 2025 05:53:30 +0000 https://status.orion.cloud/#d7418c0b3003b832955277f2cbb2ac7f13bce91054dd3917540fd498513aef8f Data Protection: HNL01 went down https://status.orion.cloud/ Thu, 21 Aug 2025 07:11:38 +0000 https://status.orion.cloud/#b4dac92ad11d995f9149d2f5d8fa32f64fc4c8898dd44aaf4bbf2505025a7a7b Data Protection: HNL01 recovered https://status.orion.cloud/ Thu, 21 Aug 2025 07:11:38 +0000 https://status.orion.cloud/#2dba4878d09d68538ac8c38df3b964be96cf0dcd1507071b4d95f5513c126155 Data Protection: HNL01 recovered https://status.orion.cloud/ Thu, 21 Aug 2025 07:09:45 +0000 https://status.orion.cloud/#2dba4878d09d68538ac8c38df3b964be96cf0dcd1507071b4d95f5513c126155 Data Protection: HNL01 went down https://status.orion.cloud/ Thu, 21 Aug 2025 07:09:33 +0000 https://status.orion.cloud/#b4dac92ad11d995f9149d2f5d8fa32f64fc4c8898dd44aaf4bbf2505025a7a7b Data Protection: HNL01 went down https://status.orion.cloud/ Fri, 15 Aug 2025 21:22:36 +0000 https://status.orion.cloud/#c01d601ef9d84291c6bf75a499298628fab11a9a2f77bc311ef9aa8eb2c173d5 Network Connectivity: PHX01 recovered https://status.orion.cloud/ Fri, 15 Aug 2025 21:15:36 +0000 https://status.orion.cloud/#c01d601ef9d84291c6bf75a499298628fab11a9a2f77bc311ef9aa8eb2c173d5 Network Connectivity: PHX01 went down https://status.orion.cloud/ Fri, 15 Aug 2025 18:47:14 +0000 https://status.orion.cloud/#c36f963a25695cc2f6435890139209de733ee7848b684372807affc16b97ceb0 vCloud Director: HNL01 recovered https://status.orion.cloud/ Fri, 15 Aug 2025 18:38:04 +0000 https://status.orion.cloud/#c36f963a25695cc2f6435890139209de733ee7848b684372807affc16b97ceb0 vCloud Director: HNL01 went down https://status.orion.cloud/incident/616791 Wed, 09 Jul 2025 07:00:21 -0000 https://status.orion.cloud/incident/616791#1cf6ee6d8b422947f963db9916f5c79d845c86bc6ae13d2245cff37249f405db Maintenance completed https://status.orion.cloud/incident/616791 Wed, 09 Jul 2025 07:00:21 -0000 https://status.orion.cloud/incident/616791#1cf6ee6d8b422947f963db9916f5c79d845c86bc6ae13d2245cff37249f405db Maintenance completed https://status.orion.cloud/incident/616562 Wed, 09 Jul 2025 06:30:52 -0000 https://status.orion.cloud/incident/616562#edb12286a47be8b0d67a920f9dd71fee9a539a90ae79398151875a29c8543384 Maintenance completed https://status.orion.cloud/incident/616562 Wed, 09 Jul 2025 06:30:52 -0000 https://status.orion.cloud/incident/616562#edb12286a47be8b0d67a920f9dd71fee9a539a90ae79398151875a29c8543384 Maintenance completed https://status.orion.cloud/incident/616624 Wed, 09 Jul 2025 05:30:00 -0000 https://status.orion.cloud/incident/616624#5d572848136ec8332a6678581e03ef762e9f7ecdcb678db5474a3ea717194e51 Stellar's phoenix data center experiences a router failure at 9:30pm PST. Juniper TACC has shipped a replacement and expected within the next 4 hours. The redundant router is operating normally and redundancy between routing will resume once the replacement arrives and is installed. https://status.orion.cloud/incident/616562 Wed, 09 Jul 2025 03:30:52 -0000 https://status.orion.cloud/incident/616562#082c0c38e33ffc28213426adfb2d03ca52340093bbcca81f079e2096ce3252fb Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/incident/616562 Wed, 09 Jul 2025 03:30:52 -0000 https://status.orion.cloud/incident/616562#082c0c38e33ffc28213426adfb2d03ca52340093bbcca81f079e2096ce3252fb Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/incident/616791 Tue, 08 Jul 2025 20:00:21 -0000 https://status.orion.cloud/incident/616791#c364fb88b025dc4f80202a715883a517d0bcb3273d75c67f778a8d09f1573af0 Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/incident/616791 Tue, 08 Jul 2025 20:00:21 -0000 https://status.orion.cloud/incident/616791#c364fb88b025dc4f80202a715883a517d0bcb3273d75c67f778a8d09f1573af0 Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/incident/616166 Tue, 08 Jul 2025 17:30:00 -0000 https://status.orion.cloud/incident/616166#99650ee03839d804d19d27d72ebdb849686c61b1ae781a926437af429b05e98b Maintenance completed https://status.orion.cloud/incident/616166 Tue, 08 Jul 2025 16:00:00 -0000 https://status.orion.cloud/incident/616166#68d2ab9c505130f9fdb60562bfd947413dc69472383a03c06e4280b3304f5a37 Upgrades of edge router firmware to latest preferred juniper releases. https://status.orion.cloud/incident/616192 Tue, 08 Jul 2025 14:45:30 -0000 https://status.orion.cloud/incident/616192#c01eed67c1b08cf8c26d7c4a649f61ac5d56197f3977aecbee056b551ce27dc0 Maintenance completed https://status.orion.cloud/incident/616192 Tue, 08 Jul 2025 13:00:30 -0000 https://status.orion.cloud/incident/616192#f5a54c704d6dc39837af62b142aa2b04d97226435a6f26262e5cd56fed587539 Upgrades of edge router firmware to latest preferred juniper releases. https://status.orion.cloud/incident/551934 Sun, 27 Apr 2025 00:11:00 -0000 https://status.orion.cloud/incident/551934#454ea865e35e71198f376473d55a564086d207b087572ad8f330d113c6ef1e0c The temporary routing adjustments we implemented to mitigate the impact have now been safely rolled back, and all services are operating through their normal paths. Performance has returned to expected levels across all regions. Summary: • The issue originated from an upstream carrier and was outside of Stellar Technologies’ direct infrastructure. • Temporary routing changes were put in place to minimize disruption. • Normal routing has been fully restored, and all systems are now stable. • No data loss or security incidents occurred during this event. Next Steps: • We will continue to monitor all systems closely to ensure stability. • A full post-incident review will be conducted with the upstream carrier to prevent similar occurrences in the future. Thank you again for your patience and trust during this incident. If you experience any further issues, please don’t hesitate to reach out to our support team at 888-434-1043 option 2 or support@stellar.tech. https://status.orion.cloud/incident/551934 Fri, 25 Apr 2025 23:22:00 -0000 https://status.orion.cloud/incident/551934#c4d6b7526d1f8ddd601f1ab491bad5311e901b1131b2845701ff11cda2d2a3d4 We want to inform our valued customers that our Orion Cloud services are currently being impacted by an issue with one of our upstream network carriers. Our engineering teams identified degraded performance beginning earlier today and have traced the disruption to an external carrier responsible for a segment of our service connectivity. We are actively working with their technical teams to resolve the situation as quickly as possible. Current Status: • Orion Cloud remains operational, but customers may experience intermittent network latency, slower response times, or minor service interruptions depending on their location and service region. • There is no data loss or security risk associated with this event. Our Response: • We have rerouted traffic where possible to minimize the impact. • Our teams are closely monitoring the situation and are in constant communication with the upstream provider for updates and resolution timelines. • We will continue to provide updates at regular intervals and immediately inform you when service has fully normalized. We understand how critical Orion Cloud is to your operations and appreciate your patience and trust as we work to restore full service levels. If you are experiencing persistent issues, please reach out to our support team at 888-434-1043 option 2, or support@stellar.tech. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 22:00:00 -0000 https://status.orion.cloud/incident/540101#33313e5a1f57910709fb48a1dc871ce374f0aa0c747d025d54128bf077f2e223 The issue has been resolved. If you're experiencing any issues as a product of this incident, please call our support line at 888-434-1043 x2. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 22:00:00 -0000 https://status.orion.cloud/incident/540101#33313e5a1f57910709fb48a1dc871ce374f0aa0c747d025d54128bf077f2e223 The issue has been resolved. If you're experiencing any issues as a product of this incident, please call our support line at 888-434-1043 x2. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 22:00:00 -0000 https://status.orion.cloud/incident/540101#33313e5a1f57910709fb48a1dc871ce374f0aa0c747d025d54128bf077f2e223 The issue has been resolved. If you're experiencing any issues as a product of this incident, please call our support line at 888-434-1043 x2. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:55:00 -0000 https://status.orion.cloud/incident/540101#144c0cd553345e87657f0c774cbd1859f9b8d68fee61461bf312b593ef01ac33 A temporary fix has been implemented to bring infrastructure back up, but we're working in a degraded state until high availability is restored. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:55:00 -0000 https://status.orion.cloud/incident/540101#144c0cd553345e87657f0c774cbd1859f9b8d68fee61461bf312b593ef01ac33 A temporary fix has been implemented to bring infrastructure back up, but we're working in a degraded state until high availability is restored. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:55:00 -0000 https://status.orion.cloud/incident/540101#144c0cd553345e87657f0c774cbd1859f9b8d68fee61461bf312b593ef01ac33 A temporary fix has been implemented to bring infrastructure back up, but we're working in a degraded state until high availability is restored. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:35:00 -0000 https://status.orion.cloud/incident/540101#f0d77ecadbe19bab7fffcb21454e8e502d748b68943fff49b3f5fec1aa0d525e We've identified an issue causing network disruption to services, and are implementing a fix now. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:35:00 -0000 https://status.orion.cloud/incident/540101#f0d77ecadbe19bab7fffcb21454e8e502d748b68943fff49b3f5fec1aa0d525e We've identified an issue causing network disruption to services, and are implementing a fix now. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:35:00 -0000 https://status.orion.cloud/incident/540101#f0d77ecadbe19bab7fffcb21454e8e502d748b68943fff49b3f5fec1aa0d525e We've identified an issue causing network disruption to services, and are implementing a fix now. https://status.orion.cloud/incident/363291 Wed, 01 May 2024 16:08:00 -0000 https://status.orion.cloud/incident/363291#fc19fd0c5dda2dccd17a9d12951707f0c14819fd5ac8eae50efb877824cc04a1 Maintenance completed https://status.orion.cloud/incident/363291 Wed, 01 May 2024 12:07:00 -0000 https://status.orion.cloud/incident/363291#0ab950eb9ea9d1c97a2116168bad7104d452a93fecbe6052ad76dd02279b0bec Access to vCloud Director may be briefly unavailable while updates are applied to Orion PHX01 firewalls. https://status.orion.cloud/incident/357865 Sat, 20 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#5d9e0a3117e288aa40a1687f184dcc63201f3fd71321b6cead42914939c501d5 Maintenance completed https://status.orion.cloud/incident/357865 Sat, 20 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#5d9e0a3117e288aa40a1687f184dcc63201f3fd71321b6cead42914939c501d5 Maintenance completed https://status.orion.cloud/incident/357865 Sat, 20 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#5d9e0a3117e288aa40a1687f184dcc63201f3fd71321b6cead42914939c501d5 Maintenance completed https://status.orion.cloud/incident/357865 Sat, 20 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#5d9e0a3117e288aa40a1687f184dcc63201f3fd71321b6cead42914939c501d5 Maintenance completed https://status.orion.cloud/incident/357865 Sat, 20 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#5d9e0a3117e288aa40a1687f184dcc63201f3fd71321b6cead42914939c501d5 Maintenance completed https://status.orion.cloud/incident/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/incident/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/incident/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/incident/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/incident/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/incident/353055 Tue, 09 Apr 2024 14:27:00 -0000 https://status.orion.cloud/incident/353055#ceddaccac27c9f850a9af279657ef23dda8bf998d1a006cc7b6bc9b1989dd27e Maintenance completed https://status.orion.cloud/incident/353055 Tue, 09 Apr 2024 12:27:00 -0000 https://status.orion.cloud/incident/353055#2de7c2ee8521701c7ac1412435eba8573ff6e7f9f3bb2e575cf3cc9f8bc0b6bc Edge Router Firmware Upgrades https://status.orion.cloud/incident/343895 Thu, 21 Mar 2024 05:43:00 -0000 https://status.orion.cloud/incident/343895#3c67463898ad27139699fc10a1517014e03003eac2dffc59fc5a4d6d1225fbd2 Maintenance completed https://status.orion.cloud/incident/343895 Thu, 21 Mar 2024 05:43:00 -0000 https://status.orion.cloud/incident/343895#3c67463898ad27139699fc10a1517014e03003eac2dffc59fc5a4d6d1225fbd2 Maintenance completed https://status.orion.cloud/incident/343895 Wed, 20 Mar 2024 22:42:00 -0000 https://status.orion.cloud/incident/343895#3e0ef53fe6adcd86fa8a7a3f985ce26e12fd957d4dcda4e941c36df4cfecfcda Internal Orion firewalls are being patched for security purposes. https://status.orion.cloud/incident/343895 Wed, 20 Mar 2024 22:42:00 -0000 https://status.orion.cloud/incident/343895#3e0ef53fe6adcd86fa8a7a3f985ce26e12fd957d4dcda4e941c36df4cfecfcda Internal Orion firewalls are being patched for security purposes. https://status.orion.cloud/incident/313595 Tue, 16 Jan 2024 16:49:00 -0000 https://status.orion.cloud/incident/313595#223e38e5491006db9acfea8eb01a1fe7336b5792bc7ccea02f768f274e06e1f0 Maintenance completed https://status.orion.cloud/incident/313595 Tue, 16 Jan 2024 16:49:00 -0000 https://status.orion.cloud/incident/313595#223e38e5491006db9acfea8eb01a1fe7336b5792bc7ccea02f768f274e06e1f0 Maintenance completed https://status.orion.cloud/incident/313595 Tue, 16 Jan 2024 15:49:00 -0000 https://status.orion.cloud/incident/313595#1971b81d0934cc4d9803a9d8fd9527d6328edb135d9808e4150cefa37d68976a The Orion internal firewall is undergoing a firmware update. This should in no way impact availability of customer services. https://status.orion.cloud/incident/313595 Tue, 16 Jan 2024 15:49:00 -0000 https://status.orion.cloud/incident/313595#1971b81d0934cc4d9803a9d8fd9527d6328edb135d9808e4150cefa37d68976a The Orion internal firewall is undergoing a firmware update. This should in no way impact availability of customer services. https://status.orion.cloud/incident/140104 Tue, 29 Nov 2022 11:00:00 -0000 https://status.orion.cloud/incident/140104#b7c45103027f07b748a3c1d1af23bf30a3fed165ae19155b68968f791b585fca Maintenance completed https://status.orion.cloud/incident/140104 Tue, 29 Nov 2022 11:00:00 -0000 https://status.orion.cloud/incident/140104#b7c45103027f07b748a3c1d1af23bf30a3fed165ae19155b68968f791b585fca Maintenance completed https://status.orion.cloud/incident/140104 Tue, 29 Nov 2022 09:00:00 -0000 https://status.orion.cloud/incident/140104#db29c4f9b28bce06d3ad37ae75cb22ad6182668c3d2f79a37caf88417b9db35a CR 00000312 https://status.orion.cloud/incident/140104 Tue, 29 Nov 2022 09:00:00 -0000 https://status.orion.cloud/incident/140104#db29c4f9b28bce06d3ad37ae75cb22ad6182668c3d2f79a37caf88417b9db35a CR 00000312