Incidents reported on status page for Stellar Technologies https://status.orion.cloud/ https://d1lppblt9t2x15.cloudfront.net/logos/ff7fa87d99778b305f3c513b7d85c2db.png https://status.orion.cloud/ en https://status.orion.cloud/ Wed, 10 Jun 2026 22:52:43 +0000 https://status.orion.cloud/#9f02c5212e1db17b6864f22638fda6c3a5e7c8781c9c29838b6ddd4d59a6dcb7 Data Protection: HNL01 recovered https://status.orion.cloud/ Wed, 10 Jun 2026 22:51:33 +0000 https://status.orion.cloud/#9f02c5212e1db17b6864f22638fda6c3a5e7c8781c9c29838b6ddd4d59a6dcb7 Data Protection: HNL01 went down https://status.orion.cloud/ Mon, 25 May 2026 06:41:05 +0000 https://status.orion.cloud/#757508e0a9109176a1a773889e14271ee5234d3b5970529d611e5e69cb898615 vCloud Director: GVL01 recovered https://status.orion.cloud/ Mon, 25 May 2026 06:39:55 +0000 https://status.orion.cloud/#757508e0a9109176a1a773889e14271ee5234d3b5970529d611e5e69cb898615 vCloud Director: GVL01 went down https://status.orion.cloud/ Mon, 18 May 2026 15:26:46 +0000 https://status.orion.cloud/#1f959de97e9e60c5978176f9360e4368b1773d06c73c2995da61269a4a6815b6 Data Protection: GVL01 recovered https://status.orion.cloud/ Mon, 18 May 2026 15:26:46 +0000 https://status.orion.cloud/#8ac27b53d81a8792f15fddd19a7840bc913a839292a2155c661b35d252368206 Data Protection: GVL01 recovered https://status.orion.cloud/ Mon, 18 May 2026 15:26:36 +0000 https://status.orion.cloud/#8c126d733d0b4e52400b339c01e695f1a137156e59195677abd2a2c47b151c5b Data Protection: GVL01 recovered https://status.orion.cloud/ Mon, 18 May 2026 14:37:18 +0000 https://status.orion.cloud/#8c126d733d0b4e52400b339c01e695f1a137156e59195677abd2a2c47b151c5b Data Protection: GVL01 went down https://status.orion.cloud/ Mon, 18 May 2026 14:36:56 +0000 https://status.orion.cloud/#8ac27b53d81a8792f15fddd19a7840bc913a839292a2155c661b35d252368206 Data Protection: GVL01 went down https://status.orion.cloud/ Mon, 18 May 2026 14:36:56 +0000 https://status.orion.cloud/#1f959de97e9e60c5978176f9360e4368b1773d06c73c2995da61269a4a6815b6 Data Protection: GVL01 went down https://status.orion.cloud/incident/616624 Wed, 09 Jul 2025 05:30:00 -0000 https://status.orion.cloud/incident/616624#5d572848136ec8332a6678581e03ef762e9f7ecdcb678db5474a3ea717194e51 Stellar's phoenix data center experiences a router failure at 9:30pm PST. Juniper TACC has shipped a replacement and expected within the next 4 hours. The redundant router is operating normally and redundancy between routing will resume once the replacement arrives and is installed. https://status.orion.cloud/incident/616562 Wed, 09 Jul 2025 03:30:52 -0000 https://status.orion.cloud/incident/616562#082c0c38e33ffc28213426adfb2d03ca52340093bbcca81f079e2096ce3252fb Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/incident/616791 Tue, 08 Jul 2025 20:00:21 -0000 https://status.orion.cloud/incident/616791#c364fb88b025dc4f80202a715883a517d0bcb3273d75c67f778a8d09f1573af0 Router Maintenance - Phoenix / Greenville Upgrading Juniper firmware to latest preferred release https://status.orion.cloud/incident/616166 Tue, 08 Jul 2025 16:00:00 -0000 https://status.orion.cloud/incident/616166#68d2ab9c505130f9fdb60562bfd947413dc69472383a03c06e4280b3304f5a37 Upgrades of edge router firmware to latest preferred juniper releases. https://status.orion.cloud/incident/616192 Tue, 08 Jul 2025 13:00:30 -0000 https://status.orion.cloud/incident/616192#f5a54c704d6dc39837af62b142aa2b04d97226435a6f26262e5cd56fed587539 Upgrades of edge router firmware to latest preferred juniper releases. https://status.orion.cloud/incident/551934 Sun, 27 Apr 2025 00:11:00 -0000 https://status.orion.cloud/incident/551934#454ea865e35e71198f376473d55a564086d207b087572ad8f330d113c6ef1e0c The temporary routing adjustments we implemented to mitigate the impact have now been safely rolled back, and all services are operating through their normal paths. Performance has returned to expected levels across all regions. Summary: • The issue originated from an upstream carrier and was outside of Stellar Technologies’ direct infrastructure. • Temporary routing changes were put in place to minimize disruption. • Normal routing has been fully restored, and all systems are now stable. • No data loss or security incidents occurred during this event. Next Steps: • We will continue to monitor all systems closely to ensure stability. • A full post-incident review will be conducted with the upstream carrier to prevent similar occurrences in the future. Thank you again for your patience and trust during this incident. If you experience any further issues, please don’t hesitate to reach out to our support team at 888-434-1043 option 2 or support@stellar.tech. https://status.orion.cloud/incident/551934 Fri, 25 Apr 2025 23:22:00 -0000 https://status.orion.cloud/incident/551934#c4d6b7526d1f8ddd601f1ab491bad5311e901b1131b2845701ff11cda2d2a3d4 We want to inform our valued customers that our Orion Cloud services are currently being impacted by an issue with one of our upstream network carriers. Our engineering teams identified degraded performance beginning earlier today and have traced the disruption to an external carrier responsible for a segment of our service connectivity. We are actively working with their technical teams to resolve the situation as quickly as possible. Current Status: • Orion Cloud remains operational, but customers may experience intermittent network latency, slower response times, or minor service interruptions depending on their location and service region. • There is no data loss or security risk associated with this event. Our Response: • We have rerouted traffic where possible to minimize the impact. • Our teams are closely monitoring the situation and are in constant communication with the upstream provider for updates and resolution timelines. • We will continue to provide updates at regular intervals and immediately inform you when service has fully normalized. We understand how critical Orion Cloud is to your operations and appreciate your patience and trust as we work to restore full service levels. If you are experiencing persistent issues, please reach out to our support team at 888-434-1043 option 2, or support@stellar.tech. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 22:00:00 -0000 https://status.orion.cloud/incident/540101#33313e5a1f57910709fb48a1dc871ce374f0aa0c747d025d54128bf077f2e223 The issue has been resolved. If you're experiencing any issues as a product of this incident, please call our support line at 888-434-1043 x2. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:55:00 -0000 https://status.orion.cloud/incident/540101#144c0cd553345e87657f0c774cbd1859f9b8d68fee61461bf312b593ef01ac33 A temporary fix has been implemented to bring infrastructure back up, but we're working in a degraded state until high availability is restored. https://status.orion.cloud/incident/540101 Fri, 04 Apr 2025 21:35:00 -0000 https://status.orion.cloud/incident/540101#f0d77ecadbe19bab7fffcb21454e8e502d748b68943fff49b3f5fec1aa0d525e We've identified an issue causing network disruption to services, and are implementing a fix now. https://status.orion.cloud/incident/363291 Wed, 01 May 2024 12:07:00 -0000 https://status.orion.cloud/incident/363291#0ab950eb9ea9d1c97a2116168bad7104d452a93fecbe6052ad76dd02279b0bec Access to vCloud Director may be briefly unavailable while updates are applied to Orion PHX01 firewalls. https://status.orion.cloud/incident/357865 Fri, 19 Apr 2024 10:46:00 -0000 https://status.orion.cloud/incident/357865#88c10a555c72dd54eef0bf40285718a9f72f7c1fc05ad8460da79ef6883e2e15 CR 00000407: P1 Security Patch due to CVE-2024-3400. https://status.orion.cloud/incident/353055 Tue, 09 Apr 2024 12:27:00 -0000 https://status.orion.cloud/incident/353055#2de7c2ee8521701c7ac1412435eba8573ff6e7f9f3bb2e575cf3cc9f8bc0b6bc Edge Router Firmware Upgrades https://status.orion.cloud/incident/343895 Wed, 20 Mar 2024 22:42:00 -0000 https://status.orion.cloud/incident/343895#3e0ef53fe6adcd86fa8a7a3f985ce26e12fd957d4dcda4e941c36df4cfecfcda Internal Orion firewalls are being patched for security purposes. https://status.orion.cloud/incident/313595 Tue, 16 Jan 2024 15:49:00 -0000 https://status.orion.cloud/incident/313595#1971b81d0934cc4d9803a9d8fd9527d6328edb135d9808e4150cefa37d68976a The Orion internal firewall is undergoing a firmware update. This should in no way impact availability of customer services. https://status.orion.cloud/incident/140104 Tue, 29 Nov 2022 11:00:00 -0000 https://status.orion.cloud/incident/140104#b7c45103027f07b748a3c1d1af23bf30a3fed165ae19155b68968f791b585fca Maintenance completed https://status.orion.cloud/incident/140104 Tue, 29 Nov 2022 09:00:00 -0000 https://status.orion.cloud/incident/140104#db29c4f9b28bce06d3ad37ae75cb22ad6182668c3d2f79a37caf88417b9db35a CR 00000312